Privacy Policy

1. Introduction

Welcome to GoTour & Travels' Privacy Policy. This policy describes how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or contact us by phone or email.

Our Commitment: GoTour & Travels is committed to protecting your privacy and ensuring transparency about how we handle your personal data. We comply with applicable privacy laws and regulations, including the California Consumer Privacy Act (CCPA), the Children's Online Privacy Protection Act (COPPA), and other state and federal privacy requirements.

Please read this Privacy Policy carefully. If you do not agree with our privacy practices, do not use our services or provide us with your personal information.

2. Information We Collect

We collect information from you in several ways when you interact with GoTour & Travels. This information includes:

Personal Identifiers

• Full name (as it appears on your passport)
• Date of birth
• Gender
• Passport number and expiration date
• Government-issued ID numbers (when required for international travel)

Contact Information

• Email address
• Phone number
• Mailing address
• Emergency contact information

Payment Information

• Important: GoTour & Travels does NOT store credit card numbers, bank account information, or other financial account details. Payment processing is handled by secure third-party payment processors (PCI-DSS compliant). We only retain transaction reference numbers and confirmation details for your records.

Travel Preferences

• Preferred departure and arrival airports
• Travel dates and times
• Seating preferences (window, aisle, etc.)
• Meal preferences and dietary restrictions
• Special service requests (wheelchair assistance, unaccompanied minors, etc.)
• Loyalty program membership numbers
• Hotel and car rental preferences

Booking History

• Previous bookings and reservations
• Confirmation numbers and itinerary details
• Pricing and fare information
• Changes and modifications made to bookings
• Cancellations and refund requests

Communication Records

• Emails and email correspondence
• Phone call recordings (with notification)
• Chat messages and support tickets
• Customer feedback and reviews

Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Website usage patterns and clickstream data
• Pages visited and time spent

How We Collect This Information

• Directly from You: When you call to book, provide information verbally to our agents, or send emails and messages.
• From Your Devices: Via cookies, web analytics, and tracking technologies on our website.
• From Third Parties: From airlines, hotels, payment processors, and other travel partners when necessary to fulfill your booking.
• Automatically Collected: Server logs, click tracking, and usage analytics collected automatically when you visit our site.

3. How We Use Your Information

GoTour & Travels uses the information we collect for the following purposes:

Booking & Service Delivery

• Processing your flight bookings and reservations
• Issuing airline tickets and confirmation numbers
• Managing seat selections and special service requests
• Processing changes, modifications, and cancellations
• Facilitating refunds and airline credits
• Providing customer support and assistance

Communication

• Sending booking confirmations and itineraries
• Providing travel reminders and updates
• Responding to inquiries and support requests
• Notifying you of changes to flights or policies
• Sending receipts and billing statements

Legal Compliance & Safety

• Complying with government regulations and agency requests
• Meeting Transportation Security Administration (TSA) requirements
• Fulfilling Department of Transportation (DOT) regulations
• Detecting and preventing fraud or illegal activity
• Protecting the security and integrity of our systems
• Verifying passenger identity and travel eligibility

Business Operations

• Maintaining booking records and transaction history
• Managing customer accounts and preferences
• Improving our services and website functionality
• Conducting internal analytics and business analysis
• Generating reports for management and investors

Marketing (with Your Consent)

• Sending promotional emails about travel deals and offers
• Notifying you of new services and features
• Conducting surveys and gathering feedback
• Personalizing content and offers based on your preferences

Note: You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

4. Information Sharing & Disclosure

GoTour & Travels may share your information with third parties only as described below:

Airlines & Travel Partners

We share your personal information with airlines, hotels, car rental companies, and other travel providers to facilitate your bookings. This information is necessary for them to issue tickets, make reservations, and provide services.

Payment Processors

We share transaction information with PCI-DSS compliant payment processors to process your payments. We do NOT store your credit card or bank information.

Government Agencies

We may share passenger information with U.S. government agencies (TSA, Customs and Border Protection, FBI, etc.) to comply with security regulations, border control requirements, and law enforcement requests.

Service Providers

We work with service providers who assist with email delivery, customer support, website hosting, analytics, and data storage. These providers are contractually obligated to protect your information and use it only for the purposes specified.

Legal Obligations & Disputes

We may disclose your information if required by law, court order, or government request. We may also share information to protect our legal rights, enforce our terms, prevent fraud, or resolve disputes.

Business Transfers

If GoTour & Travels is acquired, merged, or sold, your information may be transferred as part of that transaction. You will be notified of any such change and given the opportunity to opt out.

No Sale of Personal Data

GoTour & Travels does NOT sell your personal information to third parties for marketing or commercial purposes. We do not participate in data broking or information resale.

5. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Specific retention periods are outlined below:

Deletion Requests: You may request deletion of your information at any time, subject to our retention requirements for legal compliance and dispute resolution.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect usage information.

Types of Cookies We Use

• Essential Cookies: Required for website functionality, security, and session management.
• Analytics Cookies: Collect information about how visitors use our website (via Google Analytics).
• Preference Cookies: Remember your settings and preferences on our site.
• Marketing Cookies: Track your interactions for targeted advertising (if you consent).

Third-Party Analytics

We use Google Analytics to collect anonymized website usage data. This data helps us understand visitor behavior and improve our site. Google Analytics does not identify individual users unless you have opted in to analytics data retention.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• Accept or reject cookies
• Delete existing cookies
• Block cookies from specific sites
• Set preferences for tracking and targeted ads

Note: Disabling essential cookies may prevent our website from functioning properly.

Do Not Track (DNT)

Some browsers include a "Do Not Track" feature. We respect DNT signals and will not use tracking technologies for behavioral advertising if DNT is enabled.

7. Third-Party Links

Our website may contain links to third-party websites, including airline websites, hotel booking sites, and other travel-related services. This Privacy Policy applies only to GoTour & Travels and does not cover third-party websites or services.

Your Responsibility

• Review the privacy policies of any third-party sites you visit
• Do not provide sensitive information to unverified third-party sites
• Understand that GoTour & Travels is not responsible for third-party privacy practices

Third-Party Social Media

If you interact with GoTour & Travels on social media platforms (Facebook, Instagram, Twitter, etc.), understand that those platforms have their own privacy policies and data practices. We recommend reviewing their policies separately.

8. Children's Privacy (Under 13)

COPPA Compliance: GoTour & Travels complies with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13 years old.

Parental Consent

If a child under 13 provides information to us, we require parental or guardian consent. Parents may:

• Request to see information we have collected from their child
• Request deletion of their child's information
• Refuse to allow further collection from their child

Minor Travelers

For bookings involving minors (under 18), we require an adult passenger or parent/guardian to make the booking and provide consent. The information collected about minors is used solely for booking and service delivery purposes.

Contact for Parental Concerns

If you believe we have collected information from a child under 13 without consent, contact us immediately at contact@gotourandtravels.online or (432) 558-6151.

9. Your Rights & Choices

Depending on your location, you have certain rights regarding your personal information:

Right to Access

You have the right to request a copy of the personal information we hold about you. To exercise this right, contact us with your request.

Right to Correction

You may request that we correct inaccurate or incomplete information. Contact us to update your personal details.

Right to Deletion

You may request deletion of your personal information, subject to our legal retention obligations. Some information may need to be retained for:

• Completing your current bookings
• Complying with DOT and tax regulations (7 years)
• Resolving disputes and refund requests
• Preventing fraud

Right to Opt Out of Marketing

You can opt out of promotional emails by:

• Clicking the "unsubscribe" link in marketing emails
• Contacting us at contact@gotourandtravels.online
• Calling us at (432) 558-6151

California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: Request what personal information is collected and how it is used
• Right to Delete: Request deletion of information (subject to exceptions)
• Right to Opt-Out: Request that we do not sell your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

Virginia Consumer Data Protection Act (VCDPA)

If you are a Virginia resident, you have similar rights under the VCDPA, including the right to know, correct, delete, and opt out of processing.

How to Exercise Your Rights

To exercise any of these rights, contact us with clear identification:

• Email: contact@gotourandtravels.online
• Phone: (432) 558-6151
• Mailing Address: Sri Tharani Enterprise Co., Ltd, 29/48 Moo 10, Nong Prue, Bang Lamung, Chon Buri 20150, Thailand

10. Security Measures

GoTour & Travels implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, and misuse.

Technical Security

• SSL/TLS Encryption: Our website uses HTTPS encryption for all data transmitted between your browser and our servers
• Firewalls: We maintain firewalls to prevent unauthorized network access
• Secure Servers: Our servers are located in secure data centers with physical security controls
• Database Encryption: Sensitive data is encrypted at rest in our databases
• Regular Updates: We maintain current security patches and software updates

Administrative Security

• Access Controls: Only authorized employees have access to personal information
• Employee Training: Our staff receive privacy and security training
• Confidentiality Agreements: Employees sign confidentiality agreements
• Background Checks: We conduct background checks for employees with data access

Data Breach Response

In the unlikely event of a data breach, we will:

• Investigate the breach immediately
• Notify affected individuals as required by law
• Cooperate with law enforcement
• Implement corrective measures

Limitations

While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security of your data. You agree to accept the inherent risks of transmitting information over the internet.

11. Changes to This Policy

GoTour & Travels may update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification of Changes

We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification if the changes significantly affect your privacy rights
• Requiring explicit consent for significant changes

Continued Use

Your continued use of GoTour & Travels services after we post changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to report a privacy concern, please contact us:

Data Protection Officer

For privacy-related inquiries and data subject requests, contact our Privacy Team at contact@gotourandtravels.online.

Last Updated: January 1, 2025

This Privacy Policy is effective as of January 1, 2025. We reserve the right to modify this policy at any time. Please check back periodically for updates.