Disclaimer

About This Website

Welcome to GoTour & Travels, an independent travel agency website operated by Sri Tharani Enterprise Co., Ltd. This website (gotourandtravels.online) provides information about flight booking services, travel assistance, and related offerings.

Website Purpose:

• To provide information about our travel agency services, including flight bookings, reservations, changes, and refund assistance.
• To facilitate contact between potential customers and our booking team.
• To display our terms, policies, and legal disclosures.
• To offer general travel information and educational content about flight booking processes.

Website Limitation: This is an informational website only. We do not process bookings or payments online. All flight bookings must be made by phone at (432) 558-6151. This ensures secure, personalized service and allows our team to discuss all options, fees, and policies with you directly.

Entity Relationship & Disclosure

GoTour & Travels operates under a two-entity business structure designed to clearly separate advertising and marketing functions from travel services. Below are the two entities involved:

How It Works Together: Sri Tharani Enterprise Co., Ltd manages your initial contact through advertising and the website. When you call to book, you speak with our team. Your booking is then processed through Sea and Sky Travel Solutions Private Limited (the IATA-licensed entity). Both entities work together to provide you with complete, professional service while maintaining clear separation of functions in compliance with applicable regulations.

No Airline Affiliation

IMPORTANT DISCLOSURE: GoTour & Travels is an independent travel agency. We are NOT affiliated with, sponsored by, endorsed by, or authorized by any airline, airline group, hotel chain, travel consortium, or other travel brand.

Use of Airline Names & Logos:

• Any mention of airline names (United, American, Delta, Southwest, etc.) on this website is solely for descriptive and informational purposes to indicate which airlines we can assist with booking.
• All airline trademarks, logos, and names belong to their respective owners and are used only to provide accurate information about the carriers we work with.
• Our use of airline branding does not imply any partnership, affiliation, or endorsement by those airlines.
• We are independent booking agents; we do not represent the airlines directly.

What This Means for You:

• Booking Through Us: When you book a flight through GoTour & Travels, you are purchasing an airline ticket through an independent travel agency, not directly from the airline.
• Service Fees: We charge separate service fees (disclosed during booking) in addition to airline fares. These fees are not part of the airline's price.
• Customer Service: For flight-specific inquiries (seat assignments, baggage, special requests), you may need to contact the airline directly or work with us as an intermediary.
• Airline Policies: All airline refund policies, cancellation policies, and terms and conditions are governed by the airlines, not by GoTour & Travels. Your ticket is issued by the airline and is subject to their rules.
• No Direct Representation: We do not represent the airlines; we facilitate bookings on your behalf.

Our Commitment to Transparency: We clearly disclose our independent status on all marketing materials, our website, and during customer interactions. Any customer who has questions about whether we are affiliated with an airline is encouraged to call us at (432) 558-6151 for clarification.

Accuracy of Information

GoTour & Travels makes reasonable efforts to provide accurate, current, and reliable information on this website, including flight information, pricing, policies, and general travel guidance. However, we make no guarantee regarding the accuracy, completeness, or timeliness of information displayed.

Information We Provide:

• General Travel Information: General guidance about booking flights, travel processes, and common travel questions.
• Airline Policies: Summaries of airline cancellation, refund, baggage, and change policies (but individual airlines are the authoritative source).
• Service Descriptions: Descriptions of the services we offer through our booking team.
• Educational Content: Articles and guides about travel planning.

Information Subject to Change:

• Airline Policies: Airlines frequently change their policies, fees, and procedures. Information on our website may not reflect the most recent changes.
• Flight Pricing: Airfares fluctuate constantly and are not guaranteed until you complete your booking and receive an airline confirmation.
• Regulatory Changes: Travel regulations and DOT rules may change; our policies will be updated accordingly.

No Liability for Information: We are not liable for any errors, omissions, or inaccuracies in the information provided on this website or by our staff. Always verify critical information (flight times, fares, policies) directly with the airline before making final travel decisions.

Reliance on Professional Advice: When you call to book, our team will provide the most current information available. For specific questions, we recommend contacting the airline directly or checking their official website.

Service Fees & Pricing Disclaimer

GoTour & Travels charges service fees for booking assistance, customer support, itinerary customization, and post-booking services. These fees are separate from airline ticket prices and are clearly disclosed before payment.

Service Fee Disclosure:

• Itemized: Your booking confirmation will show the airline fare and our service fee as separate line items.
• Non-Negotiable: Service fees are fixed and non-negotiable for the services provided.
• Non-Refundable: Service fees are non-refundable under all circumstances, including if you cancel your flight.
• Disclosed in Advance: All fees are discussed and confirmed before you authorize payment.

What Our Service Fees Cover:

• Personal consultation and flight selection assistance
• Booking and reservation processing
• Phone support and customer service
• Post-booking assistance (seat selection, special requests, etc.)
• Flight change and cancellation support
• Refund tracking and assistance

Pricing Accuracy:

• Airline Fares: Airfares shown during booking are quotes from the airline and may be subject to availability. Fares are not guaranteed until confirmed by the airline.
• Taxes & Fees: Airline-imposed taxes, airport fees, and fuel surcharges are additional to the base fare and are determined by the airline, not GoTour & Travels.
• Final Price: Your final booking price will be confirmed during the booking call and included in your written confirmation.

No Price Matching: We do not offer price matching guarantees. Our service fees are consistent regardless of fares found elsewhere.

Third-Party Links

This website may contain links to third-party websites, including airline websites, travel resources, and external partner sites. We provide these links for your convenience and informational purposes only.

Disclaimer for External Links:

• No Endorsement: Linking to third-party websites does not constitute an endorsement of those sites, their content, products, or services.
• No Responsibility: We are not responsible for the accuracy, completeness, legality, or appropriateness of any third-party content.
• Terms & Privacy: Third-party websites operate under their own terms, privacy policies, and conditions. You are responsible for reviewing those policies before providing personal information.
• External Content: We do not control external websites and are not liable for any issues arising from your use of them.

Recommended Links:

• Airline Official Websites: For the most accurate and authoritative information about airline policies, pricing, and services.
• DOT Website: For official Department of Transportation regulations and passenger rights.
• TSA Website: For current security screening and baggage information.
• IATA Website: For international air transport standards and regulations.

Limitation of Liability

To the fullest extent permitted by law, GoTour & Travels and our parent entities (Sri Tharani Enterprise Co., Ltd and Sea and Sky Travel Solutions Private Limited) shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or our services, including but not limited to:

• Loss of profits, revenue, or earnings
• Loss of business opportunities or anticipated savings
• Loss of use or data
• Missed flights or travel delays caused by circumstances beyond our control
• Airline cancellations, delays, or schedule changes
• Personal injury or property damage during travel
• Third-party claims or actions related to your travel

Our Responsibility:

• We are responsible for accurately processing your booking and submitting it to the airline.
• We are responsible for communicating airline policies and refund eligibility to you.
• We are not responsible for airline actions, decisions, or policies outside our control.
• We are not liable for website technical issues, errors, or interruptions.
• Our total liability for any claim is limited to the service fees you paid.

Assumption of Risk: By booking a flight through GoTour & Travels, you acknowledge and assume all risks associated with air travel, including but not limited to delays, cancellations, overbooking, and airline operational decisions. You are responsible for obtaining appropriate travel insurance if you wish to protect your travel investment.

Contact Information

For questions about this disclaimer, our entity structure, or our services, please contact us:

Phone: (432) 558-6151
Email: contact@gotourandtravels.online
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST (Phone Bookings Only)
Mailing Address: Sri Tharani Enterprise Co., Ltd
29/48 Moo 10, Nong Prue Subdistrict
Bang Lamung, Chon Buri 20150
Thailand

We are committed to transparency and are happy to clarify our business structure, policies, and disclosures.

Last Updated: January 1, 2025